Responsibilities
Advise customers on technical architecture and landscape issues.
Support de-escalation of critical customer situations, working with relevant SAP teams.
Participate in customer release and maintenance activities.
Provide ongoing technical support and continuous knowledge transfer.
Review account status and transition accounts as volume or complexity increases.
Important Requirements
● Strong practical (hands-on) expertise in SAP Migrations to S/4HANA and Upgrades — not coordination or theoretical profiles
● Up to 12 years of SAP Basis experience (or equivalent career level)
● Advanced English is mandatory (global communication)
Key Technical Responsibilities (Hands-on Focus)
S/4HANA Conversions & Migrations
● Execution of readiness checks, CVI, and SDM/SDNI processes
● Custom code adaptation and compatibility validation
● Understanding of ECC vs S/4HANA architecture differences and in-memory computing impact
Kernel Upgrade & System Lifecycle
● End-to-end kernel upgrade execution and file distribution across instances
● Understanding of DB-dependent vs independent files, patching and hotfixes
● Kernel file management: disp+work ownership, permissions, and sticky bits configuration
SUM Execution
● Full lifecycle knowledge (phases, downtime, shadow instance)
● Hands-on with SPDD/SPAU adjustments
● Troubleshooting upgrade issues, including incomplete transports and open update resolution
Add-on Management & Package Installation
● Installation and maintenance of SAP add-ons via SPAM (SAP Patch Manager)
● Understanding of PBS (Protected Business System / software components)
● Handling TOC (Transport of Copies) for transport management
● Knowledge of SPDD/SPAU behavior during add-on installations and how they differ from upgrade scenarios
SAP System Administration
● Work process analysis (SM50/SM66, OS tools like dpmon)
● Trace/debug at work process level
● Lock analysis (SM12) and performance troubleshooting
● System recovery with open updates and downtime management
SAP Architecture & Connectivity
● ABAP + Java stack, dual-stack dependencies (ABAP/Java startup order, schema users), UME
● DB connectivity (R3trans, DBACOCKPIT, HANA Studio)
● Troubleshooting system startup and DB issues
Automation & Tooling
● Development and maintenance of automation scripts (Shell, Python) for upgrades, monitoring, and routine tasks
● Building repeatable processes to reduce manual intervention
Critical Incident Handling (L3)
● Final escalation point for complex issues
● Root cause analysis and system recovery