Platform Operations Engineer - Device management solutions (Intune managed laptops)
and Azure based virtual desktop environments (VDI) - Brazil based
Key Responsibilities
• Provide L2/L3 support for device management solutions (Intune managed laptops) and Azure based virtual
desktop environments (VDI) services, including incident diagnosis and restoration.
• Manage service requests, configuration updates, and access provisioning in accordance with governance.
• Execute planned changes, maintenance, and deployments; validate outcomes and document results.
• Identify recurring issues; open and drive problem investigations through to permanent fixes.
• Maintain and improve runbooks, monitoring, and alerting to reduce mean time to detect/resolve.
• Collaborate with adjacent teams (network, identity, endpoints, security) for integrated troubleshooting.
• Support service reviews by providing metrics, trend analysis, and improvement recommendations.
• Ensure compliance with security, risk, and audit requirements relevant to the service set.
Required Qualifications / Skills
• Strong operations mindset and structured troubleshooting for enterprise platforms/applications.
• Experience working with ITSM processes and service governance.
• Ability to manage multiple priorities, follow change discipline, and provide clear communications.
• Comfort producing technical documentation and operational reporting.
Preferred Qualifications
• Experience supporting one or more of AMC/AVCC/RAPPS/EMS (as applicable in your environment).
• Scripting/automation skills to streamline operational tasks.
• Experience with monitoring tools, log analysis, and incident response practices.
Experience
• 3+ years supporting enterprise platforms/applications in an operations or engineering role.
Working Model & Coverage
• Region: Brazil
• On-call/after-hours: As required for major incidents and planned changes
• Collaboration: Works closely with Service Management, Security, Network, Identity, and Vendor partners