Senior Toxic Management Analyst

At Cadmus, we believe that technology only makes sense when it truly transforms lives and businesses. For over 30 years, we have been building solutions that combine innovation, closeness, and real impact and this is just the beginning.

Here, you are no longer just another person. You are the protagonist of a journey that values ideas, fosters growth, and makes room for the new. Our culture, recognized by GPTW, reflects what we experience every day: collaboration, continuous learning, and respect for people.

If you want to be part of a team that not only keeps up with the future but helps build it, Cadmus is the place for you. Come grow with us.

• Role Summary 
  The Toxic Management Analyst supports the Toxic Asset Management (TAM) program, which governs 
  technology assets that have reached or are approaching End of Support or End of Life and may pose 
  financial, reputational, or regulatory risk. The role validates lifecycle data across multiple source 
  systems, investigates gaps and discrepancies, performs root cause analysis, and works with service 
  owners, technical teams, risk stakeholders, and leadership to establish remediation plans and 
  committed dates. Fluent English is required for collaboration with local and global stakeholders. 

Key Responsibilities

• Define, document, and continuously improve Toxic Asset Management processes, workflows, 
  standards, and training materials for multiple audiences.
• Execute Toxic Asset Management activities to ensure accurate monitoring of current and forward
  looking toxic assets.
• Review, validate, and reconcile lifecycle data across CMDB, ServiceNow, endpoint management, 
  discovery, vulnerability, and approved reporting repositories.
• Maintain audit-ready evidence supporting reported results, findings, and remediation actions.
• Investigate reporting inaccuracies, unexpected asset discoveries, trend changes, ownership gaps, 
  duplicate records, stale records, and remediation issues.
• Perform root cause analysis and document corrective actions and controls to reduce recurrence 
  risk.
• Coordinate with remediation owners, service owners, risk stakeholders, and technical teams to 
  clarify ownership, dates, risks, blockers, and required follow-up.
• Design and maintain service measurements, Critical Success Factors, KPIs, dashboards, and 
  executive-ready governance reporting.
• Drive improvements in reporting quality, dashboard design, automation, process compliance, and 
  stakeholder accountability.

Required Qualifications / Skills

• Experience supporting technology operations, asset management, configuration management, 
  lifecycle management, risk management, compliance, audit support, or related IT governance 
  functions.
• Strong proficiency in Excel, reporting tools, dashboards, and trackers, including data validation, 
  reconciliation, discrepancy investigation, and accurate communication of findings.
• Working knowledge of ServiceNow, CMDB, or equivalent ITSM and asset repositories.
• Strong analytical judgment, problem-solving skills, attention to detail, and ability to work with 
  incomplete, inconsistent, or conflicting datasets.
• Strong written and verbal communication skills, including the ability to summarize complex issues 
  for technical, non-technical, and senior leadership audiences.
• Ability to manage multiple priorities, maintain organized documentation, and drive accountable 
  stakeholder follow-up.
• Fluent English, both written and spoken, for internal, Organizational Entity, and global stakeholder 
  communication.
• Strong organization, execution, initiative, negotiation, stress tolerance, customer focus, and 
  collaboration skills.

Preferred Qualifications

• Experience performing root cause analysis for reporting, compliance, data quality, or technology 
  process issues.
• Experience creating executive presentations, governance reporting, leadership communications, 
  or audit-ready evidence packages.
• Experience facilitating meetings, requirements discussions, process improvement sessions, or 
  stakeholder working groups.
• Familiarity with discovery, endpoint management, and vulnerability data platforms or equivalent 
  systems.
• Proficiency in Power BI and data query tools such as SCCM or SSRS, including translating data 
  insights into executive-ready reporting. 

Experience Requirements

• 3 to 4 years of relevant professional experience.
• Evidence of delivery in enterprise-scale, regulated, compliance-driven, or audit-focused 
  environments.
• Exposure to ITSM disciplines such as Software Asset Management, Hardware Asset Management, 
  Configuration Management, Release Management, Change Management, Incident Management, 
  and Problem Management.
• Individual contributor experience with strong stakeholder-facing ownership; no formal technical 
  leadership or mentoring responsibility is required. 

Education

• Four-year degree in a related field of study, or equivalent work experience.
• In lieu of a degree, 3 to 5 years of direct or indirect exposure to relevant ITSM disciplines.
• No specific certifications are required.

Working Model & Collaboration

• Brazil based role with a 100% remote working model.  
• Close collaboration with service owners, technical teams, risk stakeholders, and senior 
  leadership across local and global Organizational Entities.
• Daily use of email, SharePoint, service management tools, and Excel to support recurring monthly 
  cycles, governance routines, and leadership reporting.
• Schedule flexibility should be confirmed for interviews, releases, and critical monthly deadlines.