The Key Account Manager will oversee the portfolio of high-net-worth customers in the Brazilian
market, focusing on building relationships with Key Accounts. This role emphasizes enhancing
loyalty, delivering personalized and rewarding experiences, all within a sustainable framework. It
offers a unique opportunity to engage with high-value customers, providing them a world-class
experience while promoting responsible gambling and sustainability.
As a Key Account Manager, you will:
● Manage the customer portfolio and establish strong personal relationships to foster
loyalty, retention, and increased lifetime value by maintaining their customary and
sustainable play levels;
● Monitor individual customer performance and ensure timely provision of rewards, both
online and offline, aligning with business requirements;
● Deliver top-tier customer service to assigned customers, acting as the primary point of
contact through all available channels and for any related issues;
● Proactively target individual customers with appropriate actions at strategic points in their
lifecycle (new Key Accounts, churning, lapsed, returning, big winners, etc.) to drive
growth and activity;
● Strategically plan and host diverse local or global Key Account events, collaborating with
the Hospitality and Sponsorship Team, including hospitality at sporting events, concerts,
luxury dinners, and entertainment outings, collaborating with the Hospitality and
Sponsorship Team;
● Monitor market-level performance and comprehend emerging trends;
● Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring
prompt generation, tracking, and reporting of results;
● Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to
build respective strategies;
● Play a vital role in driving business success by representing the voice of Key Accounts
and providing valuable feedback and innovative ideas to enhance the overall customer
experience.
What you will bring:
● Bachelor’s and/ or Master's Degree in Marketing/Business Administration/Management
or other relevant fields;
● Work experience in a customer-facing environment. Key customer management will be
considered a plus;
● Native Portuguese Speaker and excellent command of English; ● Strong relationship-building skills and a commitment to providing world-class service to
our valued customers;
● Commercial acumen, analytical and organizational skills, attention to detail;
● Excellent MS office skills;
● Outstanding written and verbal communication skills;
● Passion for the online gaming industry, either as a customer or through prior work
experience in the industry;
● A sense of responsibility, reliability, and a proven ability to work well within a team;
● Professional appearance, and a willingness to travel and work outside of regular office
hours.