SERVICENOW TECH LEAD (HYBRID)
Portuguese company hires for hybrid position
📍 Location: Porto, Portugal (2 days onsite per week)
⚠️ Only candidates already based in Portugal will be considered.
🗣️ Language Requirements: Fluent English mandatory | Portuguese min B2
🕓 Seniority: 5+ years
⚠ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success
Key Responsibilities
· Act as technical lead for ServiceNow development and support activities
· Design, develop, and enhance ServiceNow solutions across multiple modules
· Provide technical guidance and mentoring to ServiceNow developers and support teams
· Ensure best practices in ServiceNow architecture, performance, security, and scalability
· Lead and support API integrations, data models, and custom scripting
· Collaborate with cross-functional teams in a project-based environment
· Troubleshoot complex issues and drive continuous improvement initiatives
· Contribute to documentation, standards, and governance processes
Required Experience & Qualifications
· 5+ years of hands-on experience with ServiceNow development and support in enterprise environments
· Proven experience working with multiple ServiceNow products and modules, including:
* ITSM
* IT Operations Management (ITOM)
* Human Resources Service Delivery (HRSD)
* Other ServiceNow modules
· Strong understanding of ServiceNow architecture, API integrations, data models, and scripting
· Solid skills in JavaScript, HTML, and CSS
· Experience working in project-based delivery models with cross-functional teams
· Strong problem-solving and communication skills
· Demonstrated interest in mentoring and technical leadership
Certifications (Highly Valued)
· ServiceNow Certified System Administrator (CSA)
· ServiceNow Certified Application Developer (CAD)
· ServiceNow Certified Implementation Specialist (CIS)
Keywords (must appear in the CV)
ServiceNow Tech Lead, ServiceNow Development, ITSM, ITOM, HRSD, ServiceNow Architecture, API Integrations, JavaScript, HTML, CSS, ServiceNow CSA, ServiceNow CAD, ServiceNow CIS, Enterprise Environment, Technical Leadership, Mentoring, Permanent Contract