About Reply
Reply is a leading Consulting, Systems Integration and Application Management company, specializing in the creation and implementation of solutions based on new communication networks and digital media. At Reply, you will be exposed to some of the latest technologies - like Blockchain, Artificial Intelligence, Machine Learning, Cyber Security, Big Data, Robotic Process Automation, or Cloud Computing.
At Reply, we value inclusion and diversity in all their multiplicity. So come and be yourself!!
Mission
The Support Engineer L3 provides expert-level technical support on shared Data and AI Foundations components for a client in the automotive sector.
The role focuses exclusively on deep technical analysis and resolution of incidents impacting foundations components.
Key Responsibilities
· Provide L3 support on Data and AI Foundations components.
· Perform deep technical analysis and root cause investigations.
· Design and implement corrective fixes on foundations components.
· Improve robustness, performance, and reliability of shared components.
· Support L1 teams during complex incident resolution.
· Document technical issues, fixes, and preventive actions.
· Contribute to the stabilization and continuous improvement of the RUN.
In Scope
· L3 support on shared foundations components.
· Deep technical troubleshooting and fixes.
· Root cause analysis and corrective actions.
· Stability and performance improvements.
Required Skills & Experience
Must Have
· Strong technical background in application or platform support.
· Solid development skills (Python or equivalent).
· Experience with APIs and distributed systems.
· Strong troubleshooting and debugging capabilities.
· Experience working in production environments.
Nice to Have
· Experience with Data or AI platforms.
· Exposure to cloud environments (AWS and/or Azure).
· Knowledge of monitoring and observability tools.
Soft Skills
· Strong analytical mindset.
· Autonomy and ownership of technical issues.
· Clear communication with technical and non-technical stakeholders.
· Proactive and improvement-driven attitude.
Technologies / Tools
· Python
· APIs
· Monitoring and observability tools
· Cloud environments (AWS / Azure)
· Ticketing tools
· Reporting Line
· Reports to the Run Lead.