Operation Analyst

About us

We are a Brazilian Technology Consultancy Company, and we are experts in provide SAP solutions. We have an extensive range of SAP implementation projects, and we also provide outsourcing solutions.
Our way of working is guided by our values: passion for thinking, technology and people, customer focus, empathy, dedication, and respect!

Check out our website: https://tec2cloud.com/

Responsibilities

Perform batch/job operations, including monitoring and execution of tasks.
Monitor and report job statuses (long-running, failures, abends) in Tivoli Workload Scheduler (TWS) for all supported zones.
Supervise job streams and flows, reporting errors or late completions to support teams.
Monitor MainFrame connectivity and make necessary adjustments.
Create, execute, and edit jobs and schedules in TWS and RunMyJobs (RMJ).
Collaborate with teams and vendors to ensure accurate scheduling, monitoring, and reporting of workflows.
Track support queues in ServiceNow and Jira, maintaining KPIs (incidents, requests, and change tasks).
Work closely with teams in South America, North America, and India.

Experience with batch/job operations.
Proficiency in tools such as TWS (Tivoli Workload Scheduler), RMJ (RunMyJobs), Jira, and ServiceNow.
Intermediate English, with the ability to participate in meetings and communicate via Teams.

Third shift from 11:00 PM to 08:00 AM

Rotating schedule with weekend shifts

Benefits