Senior SAP TSM
Descrição
We are looking for an experienced Technical Service Manager (TSM) to support SAP customers throughout their cloud transformation journey, with a strong focus on SAP migration projects, RISE with SAP engagements, and SAP Enterprise Cloud Services (ECS) environments.
The professional will act as a trusted technical advisor, working closely with customers, SAP stakeholders, infrastructure teams, and project managers to ensure successful planning, execution, and stabilization of SAP landscape migrations and cloud adoption initiatives.
!!! This is not a standard SAP Basis role. We will not consider candidates who do not have TSM experience and the required certifications.
Please ensure that submitted profiles meet both requirements before being shared for evaluation.
Key Responsibilities:
Lead and coordinate technical activities related to SAP migration and cloud transformation projects.
Support customers throughout migration lifecycles, including assessment, planning, execution, cutover, and hypercare phases.
Act as the primary technical focal point between customers, SAP teams, and delivery organizations.
Drive technical governance and ensure adherence to SAP migration best practices.
Identify risks, dependencies, and technical challenges, developing mitigation plans when required.
Coordinate and support cutover activities during migration weekends and critical business transitions.
Provide technical guidance regarding SAP infrastructure, cloud architecture, and system landscape optimization.
Support troubleshooting of complex technical issues involving SAP systems, databases, integrations, and cloud platforms.
Collaborate with global teams to ensure service delivery excellence and customer satisfaction.
Monitor project progress, technical readiness, and operational stability post-migration.
Requisitos
Required Skills & Experience:
6+ years of hands-on experience with SAP Basis, SAP infrastructure, and technical operations
Experience as Technical Service Manager (TSM) within SAP environments
Certification in S/4HANA Conversion and SAP System Upgrade
Proven experience participating in SAP migration projects, including system migrations, cloud transitions, or transformation programs.
Strong understanding of SAP landscape architecture and system administration.
Experience with hyperscalers such as:
Microsoft Azure
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Knowledge of SAP cloud offerings, including:
SAP Enterprise Cloud Services (ECS)
RISE with SAP
SAP S/4HANA environments
Experience supporting cutovers, go-lives, and production transitions.
Strong troubleshooting and incident management skills.
Excellent stakeholder management and customer-facing communication skills.
Advanced or Fluent English and Intermediate Spanish (communication).
Preferred Qualifications:
SAP migration-related certifications.
RISE with SAP migration experience.
Exposure to SAP Cloud ALM, Solution Manager, Focused Run, or similar monitoring platforms.
Experience working within global delivery organizations.
Work Requirements:
Availability to support critical migration events and cutover activities, including occasional weekends and non-business hours.
Ability to work effectively with geographically distributed teams across multiple regions and time zones.