IT Assistant - CONFIDENCIAL

CLT, São Paulo On-site

A multinational trading company based in Sao Paulo is searching for a proactive and organized IT Assistant to provide support to our employees and ensure the smooth operation of the company’s technological infrastructure. Specific technical knowledge is required to fill existing gaps in the IT team and provide reinforcement for key company tasks.

Key Responsibilities

  • Process Automation: Develop tools to automate and optimize current activities within HR & GA (Human Resources & General Affairs) and MCB using the Microsoft Power Platform to improve workflow. Address user demands for custom design projects.
  • Cybersecurity Support: Assist the team with cybersecurity tasks, developing actions for cyberattack prevention and vulnerability remediation.
  • Financial Process Automation: Develop advanced calculation sheets using Excel macros and functions.
    User Support (Help Desk): Respond to internal tickets, diagnosing and resolving hardware, software, and connectivity issues.
  • Hardware and Software Maintenance: Assist the team in troubleshooting and maintaining hardware and system configurations.

Requirements

Education: Completed Technical degree or Bachelor’s in IT.
Language: Advanced or fluent English.

Technical Skills:

  • 3 to 5 years of experience in an IT department.
  • Advanced Microsoft Platform knowledge:
    Advanced MS Excel.
    MS Power Platform: Power Apps, Power Automate, Power BI, and Copilot Studio (PL-900 certification or equivalent level).
  • Cybersecurity: Fundamentals and application within the Microsoft ecosystem (SC-900 certification or equivalent level). Knowledge of FW, EDR, SIEM, SOAR, and Zero Trust concepts.
    Basic understanding of networking (TCP/IP, Wi-Fi, structured cabling).
  • Hands-on experience with hardware and software troubleshooting.

Soft Skills:

  • Communication: Essential for assisting non-technical users with patience and clarity.
  • Proactivity: Ability to anticipate issues before they become bottlenecks.
  • Organization: Capacity to manage multiple tasks and prioritize support tickets.
by Quickin