Global IT Service Desk Manager
Descrição
Key Responsibilities:
Lead global Service Desk operations.
Establish and improve ITSM processes and governance.
Manage strategic vendors and service performance.
Drive ServiceNow optimization and automation initiatives.
Monitor SLAs, KPIs, and user satisfaction.
Partner with global IT and business stakeholders to continuously improve service delivery.
Requisitos
Key Requirements:
Solid experience in IT Service Management within global organizations.
Strong knowledge of ITIL, ServiceNow, and vendor management (SIAM is a plus).
Experience leading Service Desk operations and continuous improvement initiatives.
Strong stakeholder management and influencing skills.
Fluent English.
Experience in multinational and complex IT environments.