Junior Broker Success Partner

About Us
At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers to maximize productivity and enjoy more time with their families.

About Billor for Brokers

Billor for Brokers is Billor’s dedicated program for empowering freight brokers to grow efficiently through better planning, tech-enabled processes, and hands-on support. We focus on:

Reducing back-office friction
Enabling data-driven performance
Enhancing planning accuracy
Empowering brokers through education and ongoing coaching
Supporting brokers in long-term operational success
Your role is essential in bridging broker needs with Billor’s platform and internal capabilities.

About the role
The Broker Success Partner (BSP) is a strategic, relationship-focused role responsible for ensuring that freight brokers thrive on the Billor platform. You will serve as the main point of contact and trusted advisor for a portfolio of brokers, helping them onboard, grow, plan loads efficiently, improve performance, and overcome operational challenges.

This role blends customer success, operational planning, and light project management — with a strong focus on broker enablement, long-term relationship development, and proactive business impact.The BSP works closely with Billor’s Freight team and drivers to ensure brokers receive accurate planning support, performance insights, and the tools they need to scale efficiently.

Responsibilities

• Load Planning & Quotes
• Assist brokers with accurate and timely shipment planning
• Support brokers by coordinating accurate quoting, leveraging Billor tools and pricing frameworks
• Partner with dispatch stakeholders to ensure smooth load execution

Relationship Management

• Serve as the strategic coach and primary relationship owner for each assigned broker
• Develop long-term trust, engagement, and operational alignment
• Maintain clear, proactive communication with broker stakeholders

Performance Tracking

• Monitor key performance indicators (OTD, acceptance rates, volume trends, etc.)
• Regularly review business performance with brokers and propose actionable improvements
• Identify growth opportunities and performance gaps

Project Management

• Coordinate special initiatives and projects
• Work cross-functionally with Freight and drivers
• Document requirements and escalate issues as needed

Issue Resolution

• Support rapid escalation and resolution of operational challenges
• Coordinate internally to remove blockers for brokers
• Ensure brokers receive timely updates when solving issues

Must-Have

• Fluent in English
• Experience in freight brokerage, customer success, or operations
• Strong account management and communication skills
• Ability to translate insights into practical recommendations
• Experience in a fast-paced, service-oriented environment
• Highly organized; able to manage multiple brokers simultaneously
• Comfort with tools such as TMS platforms, analytics dashboards, CRMs
• Strong problem-solving orientation and business acumen

Nice-to-Have

• Experience working directly with freight brokers
• Basic understanding of pricing, quoting, and planning workflows
• Experience in SaaS or tech-enabled logistics products
• Familiarity with project management methodologies
• Logistics experience

Benefits