About Us
Trucking moves the American economy. It is a $1 trillion market, and it still runs on fragmented operations, thin margins, and technology a generation behind. Billor, short for "Bill of Rights," is the only company transforming this market end to end, combining Freight and Technology for Truck Drivers, Freight Brokers, and Small Carriers into a single ecosystem. We operate a fleet of several hundred heavy-duty trucks and run integrated business lines across freight, fintech, and technology platforms.
About the role
The Dispatcher role at Billor is a data-driven person and passionate about customer service. The Dispatcher is responsible to help our truck drivers to achieve their goals, while following all the safety and compliance requirements.
Responsibilities
- Plan and execute the best strategies to maximize revenue per truck, meeting the needs of different driver profiles, using data for the whole process.
- Negotiate the best rates with Freight Brokers always looking for the most profitable options, seeking competitive rates per mile and total freight.
- Monitor and monitor the activities of drivers, ensuring the best use of service hours per driver
- Balancing home time requests made by drivers with the operational need for billing, both from the driver and the company.
- Communicate with drivers daily to optimize productivity and reduce driver turnover.
- Track all cargo from dispatch to delivery and resolve any issues until delivery.
- Perform an administrative role by completing appropriate documentation, monitoring driver progress, ensuring required documentation is attached for cargo billing.
- Update information about the load from pickup to delivery into Billor platform.
- Create and maintain relationships with Freight Brokers.
- Monitor the status of your fleet throughout the day, keeping internal and external stakeholders updated;
- Monitor fleet and revenue performance indicators.
- Plan revenue goals and weekly strategy with customer (driver).