Support Accounts Receivable and Factoring operations, ensuring the monitoring of billed loads, payment analysis, pending issue management, and the updating of financial performance indicators.
The professional will be responsible for supporting process management with RTS, brokers, and internal teams, ensuring information traceability, accurate receivables collection, and visibility into operational results.
1. Denied Loads Management
- Monitor loads classified as Denied in RTS on a daily basis
- Identify rejection reasons and follow up on the required corrective actions
- Update internal tracking tools and report status updates to leadership
- Track payments received directly or credited to the Reserve Account
2. Collections and Accounts Receivable Follow-up
- Request and monitor Release Letters with RTS
- Create invoices and conduct collection efforts with brokers
- Perform follow-ups until payment receipt is confirmed
- Record all interactions and updates in internal tracking systems
3. Operational Monitoring
- Monitor load statuses across internal systems
- Ensure data consistency between TMS, RTS, and financial controls
- Support investigations of operational and financial discrepancies
- Assist in identifying process improvement opportunities
4. Broker Management
- Support the maintenance and updating of broker records and controls
- Monitor payment history and related issues
- Update performance reports and key metrics
- Identify and escalate risks or deviations found during analyses
5. Reconciliations and Controls
- Perform reconciliations for loads with status discrepancies
- Support the identification of inconsistencies between systems
- Ensure internal controls and dashboards remain up to date
- Escalate significant discrepancies and risks to leadership for review and action